FAQ’S

FAQ  Natural Living Collection

Payments:

Payments can be made using credit card, bank deposit, paypal, afterpay or by local pick up from Australind, WA, 6233

Delivery:

We offer $10 flat rate shipping Australia wide on all orders for standard postage or $18 for express postage.
Parcels are sent with tracking through Australia Post. If you are not home at the time of delivery Australia Post or TNT / Toll may ‘safe drop’ your parcel in a safe or secure place on your property if reasonable to do so.

If you prefer to NOT have your order safe dropped please advise us at the time of checkout so that we can request a signature on delivery.

Local Pick up must be by prior arrangement for postcodes that can make it to 6233.

Refunds, Exchanges & Returns:

See our ‘Terms’

Pre Orders:

If a new to stock item is on offer as a ‘Pre Order’ this will be specified on the product listing as well as the expected arrival and dispatch time.

For example: Pre Order – Stock arriving early July

This means that we are expecting the stock to arrive in early July and your order will be posted once we have the stock. Should you see another item on our website you would like to purchase while waiting for a pre order, let us know and we can add it to your original order and save you additional postage charges.

If you order existing stock AND a pre ordered item, we will ship your entire order together once the pre ordered items arrive



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